April 20, 2015
A few months ago, I got into a rather feisty UX discussion with a coworker revolving around an innocent-looking tweet by Brad Frost. In it, he referred to a video that reveals a “shocking discovery” about an experience on a bank’s website.
That video came from UX designer Graeme Pyle, and depicted how he felt mislead by a progress bar, after he realized it didn’t describe the real progress of the transaction he had just performed.
— Brad Frost (@brad_frost)…read more
By Tal Mishaly