What I MEANT Was:Siri and conversational repair

Posted by Siri Mehus |04 Mar 15 |

March 4, 2015

“I hate you, Siri!”

Tween rage erupts from the backseat of my car. Even now—more than three years after my once-unusual first name became every iPhone owner’s personal assistant—my initial reaction is hurt surprise: “What did I do?” Seconds later, I realize with relief that it’s not about me. My 11-year-old daughter and her friends are talking to the iPhone.

We all get frustrated, but that’s a pretty strong reaction. While expectations may have been high at first, most iPhone users have settled into a less emotional relationship with their electronic assistants. A study previously conducted by Blink UX (PDF) described this process of initial excitement, optimistic curiosity, frustrated exploration, and acceptance and habit formation iPhone users went through in an initial month of…read more
By Siri Mehus